Claims Success: The Power of Professional Support
- QA Insurance
- Jan 23
- 2 min read
In a previous article, we explored why specialist insurance advice matters across all aspects of life insurance protection.
Now, let's focus on what many consider the most crucial moment in your insurance journey - claim time.

When Protection Becomes Reality
Life insurance exists for one fundamental purpose - to provide financial support when unexpected events impact our lives. While no one wants to make a claim, recent statistics demonstrate that having professional support during this critical time significantly improves outcomes.
The Numbers Tell a Story
APRA's latest data (June 2024) reveals a clear pattern in claims success rates.
These differences aren't just statistics - they represent real financial outcomes for families and businesses during challenging times.

Understanding the Professional Advantage
Why do professionally advised claims consistently achieve better outcomes? The answer lies in the depth of expertise and support that specialist advisers provide throughout the claims process. At QA Insurance, we understand that making a claim often coincides with difficult personal circumstances. Our experienced team manages the entire process, allowing you to focus on what matters most - your health, family, or business recovery.
Beyond the Paperwork
Professional claims support involves much more than simply filling out forms.
Our specialist team:
Ensures all eligible benefits are identified across your policies
Coordinates with medical professionals to gather appropriate evidence
Presents information clearly and completely from the start
Manages ongoing communication with insurers
Provides updates and explanations throughout the process
A Coordinated Approach
Claims assessment requires specific information presented in particular ways. Our experience means we understand exactly what's needed and how to present it effectively. This expertise often helps avoid delays and requests for additional information, streamlining the assessment process.
Real Impact
The difference between an accepted and declined claim can mean hundreds of thousands of dollars in financial support when it's needed most. Professional guidance helps ensure you receive the full benefits you're entitled to under your coverage.
Early Engagement Matters
One crucial aspect often overlooked is the timing of adviser engagement. While we can assist with claims at any stage, early involvement typically leads to smoother processes and better outcomes. If you think you might need to make a claim, reaching out to your adviser early can make a significant difference.
The QA Insurance Difference
At QA Insurance, claims support isn't just a service - it's a cornerstone of our specialist practice. Our team's extensive experience in claims management means we understand not just the process, but the importance of providing support and clarity during challenging times.
Looking Forward
While we hope you never need to make a claim, knowing you have specialist support available provides valuable peace of mind. Professional advice ensures you have both the right coverage in place and expert support when you need it most.
Looking forward, we'll explore how to understand and analyse your protection needs, ensuring your coverage aligns with your personal and business circumstances.

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