A Different Kind of Risk: Protecting Yourself from Scams
- QA Insurance
- 7 days ago
- 3 min read
In a world that’s becoming increasingly digital, not all risks come in the form of health scares or financial market shifts – some arrive quietly, via your inbox or mobile phone.
Scams and frauds are now part of everyday life in Australia. And while the headlines might focus on major breaches – health funds, super funds, telcos – the real damage often occurs when individuals are caught off guard.
At QA Insurance, we’re in the business of helping people understand and manage risk. While scam prevention isn’t part of your life cover, being informed about the broader risks in life is something we care deeply about – especially when it’s something that’s potentially impacting our clients and partners.
Scam Losses Remain High – Even With Fewer Reports
According to the ACCC’s Scamwatch, Australians reported 26% fewer scams in 2024 compared to the previous year. But the overall losses still exceeded $2 billion, with some scam types – like investment fraud – causing higher average losses than before.
“We need to remain vigilant and pivot our defences to maintain this downward trajectory.”– ACCC Deputy Chair Catriona Lowe
The top reported scams in 2024 involved:
Investment cons (the highest losses, over $945 million)
Romance scams
Payment redirection fraud
Phishing and impersonation messages
Simple Signs a Scam Might Be at Play
You don’t need to be tech-savvy to spot trouble. Just keep an eye out for these red flags:
Messages claiming to be from known brands, but asking for personal details or urgent action.
Slight changes in email addresses or links – like @qa-insurance.com instead of @qainsurance.com.au.
Unexpected calls from the ATO, Centrelink or “your insurer” demanding immediate payment or account access.
Requests for payment in gift cards, cryptocurrency, or via unusual bank details.
Smarter Habits to Stay Safe
Here are a few simple behaviours that make it much harder for scammers to catch you off guard:
Use bookmarks or saved apps – don’t rely on clicking links in texts or emails.
Never reuse passwords – and consider using a password manager to help keep them strong and unique.
Enable two-factor authentication (2FA) on your key accounts – like banking, email and super.
Hang up and call back – always use official contact numbers listed on a provider’s website.
Pause if it feels off – if something feels unusual, it probably is.
More Insight and Resources
Scamwatch, run by the ACCC and National Anti-Scam Centre, is a reliable and up-to-date resource. If you’re ever unsure about a message, it’s a good place to check for current scam types and advice:
A Note from QA Insurance
As a life insurance advice firm, we’re focused on helping Australians prepare for the things that matter – and that includes being aware of risks, whether financial, personal or digital. We share these reminders not to alarm, but because we care about our clients, partners and broker relationships.
Final Thought
Scams continue to evolve, but the best defence is still a cautious, informed response. Whether it’s an odd email or an urgent-sounding phone call, take a moment, double-check, and trust your instincts. If you’re ever unsure, seek a second opinion. Staying alert is one of the simplest forms of protection we have.
Your QA insurance Team
